Widerrufsrecht

Return Policy

Thank you for shopping with us. We are committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand how to process a return.

1. Return Conditions
Return Period

All return requests must be made within 30 days of receiving the item. Return requests made after this period will not be accepted.

Product Condition

Items must be unused, unwashed, and undamaged, and in the same condition as when you received them.
Items should be in their original packaging with all tags and accessories included.

Non-returnable Items

Personalized or custom-made items.
Intimate apparel such as underwear and swimwear (unless the item is defective).
Items marked as non-returnable during promotions.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

2. Return Process
Request a Return

Contact our customer service team (email: [essonio-3c@outlook.com], whatsapp: [+8613348504113]) with your order number and reason for return. We will respond within 24 hours with return instructions.

Return Shipping Costs

If the return is due to a defect or error on our part, we will cover the return shipping costs.
For other returns, the customer is responsible for return shipping costs.

Return Address

After receiving the return instructions, please send the item to the return address provided.

Processing Returns

Once we receive and inspect the returned item, we will process your return within 5 business days and notify you of the outcome.

3. Refund Policy
Refund Method

Refunds will be credited back to your original method of payment.
If you paid by credit or debit card, the refund will be returned to the original card. Processing time may vary depending on your bank's policies.

Refund Timeframe

After confirming the returned item meets our return conditions, we will process the refund within 5 business days.
The refunded amount may take 3-10 business days to appear in your account, depending on your payment provider's processing speed.

4. Exchange Policy

Requesting an Exchange
If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.

5. Important Notes
Return Responsibility

Ensure that items are securely packaged for return shipment. If items are damaged due to inadequate packaging, it may affect your return request.

Refund Inquiries

If you do not receive the refund within the specified timeframe, please contact your bank or payment provider for further assistance.

Contact Us

For any questions or further assistance with our return policy, please contact our customer service team.
Email: [essonio-3c@outlook.com]
Whatsapp: [+8613348504113]
Customer Service Hours: [Monday through Friday from 9am to 4pm.]

We appreciate your understanding and support, and we are dedicated to providing you with a pleasant shopping experience.